SHIPPING POLICY

Last updated: April 14, 2025

At FitFigura, we are committed to delivering your order quickly, safely, and reliably.

Order Processing

All orders are processed within 1–4 business days (excluding weekends and holidays)
Orders are processed after payment confirmation
During peak periods (sales, launches), processing times may be slightly extended

Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Times

Estimated delivery times:

United States: 12–15 business days
Mexico: 12–15 business days
International: 12–15 business days

Please note that delivery times are estimates and may vary depending on your location and external factors.

At FitFigura, we work with specialized suppliers to bring you the highest quality activewear and shapewear. We always do our best to ship your complete order in one package. However, on some occasions — particularly when you order from different collections — your items may arrive in 2 separate packages with individual tracking numbers. If this happens, you will receive a notification email with both tracking numbers so you can follow each package. Both packages are on their way to you — enjoy the unboxing

Shipping Costs

Shipping costs are calculated at checkout based on your location
We may offer free shipping promotions, which will be clearly displayed on our website

Order Tracking

Once your order is shipped, you will receive a tracking number via email
You can track your order at any time using the provided link

If you do not receive tracking information, please contact us at info@fitfigura.com

Delays and External Factors

While we strive to deliver orders on time, delays may occur due to:

High order volumes
Customs processing (for international orders)
Carrier delays or service disruptions

FitFigura is not responsible for delays caused by third-party shipping carriers.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees
These charges are the responsibility of the customer

We recommend checking with your local customs office for more information.

Incorrect Shipping Information

Please ensure that your shipping details are accurate at checkout.

FitFigura is not responsible for:

Orders shipped to incorrect addresses provided by the customer
Lost or delayed shipments due to incorrect information

Lost or Stolen Packages

Once a package is marked as delivered, FitFigura is not responsible for lost or stolen items
If you believe your package was lost, please contact the shipping carrier directly

We are happy to assist you in resolving the issue.